Something Went Wrong Please Try Again Fingerprint Reader

On Windows, you'll at present be able to use your face, fingerprint, palm, or any other Windows Hello-supported authentication method to unlock your device. However, you may find that the Windows Fingerprint not working with the warning "This option is currently unavailable".

Why does Windows fingerprint stop working?

Hardware issues: Check your fingerprint reader carefully for possible hardware issues, such as scratches on the sensor, or grease or grit on the scanner.
Corrupted device drivers: Your Fingerprint reader will not piece of work if the related drivers are corrupted, outdated or incompatible.
Chipset firmware: If yous recently reinstalled Windows from Microsoft exist sure to update your chipset firmware for your computer.
Incorrect Settings: Your Windows Hello may non be configured in the right way.
Corrupted system files: Information technology's possible that some system files get corrupted, thus preventing yous from using the fingerprint reader.
Software conflicts: Your fingerprint reader software or other software are causing the Windows fingerprint non working issue.

How to fix Windows fingerprint not working?

No matter what caused your fingerprint reader not to piece of work/give the "This option is currently unavailable" error, you shall follow the steps below to prepare the issue on your ain.

Install/uninstall the latest Windows update
Remove your fingerprint reader
Alter your PIN
Update your device drivers
Turn off the "salve power" fashion for USB ports
Make sure biometrics is enabled
Turn off Fast Startup
Reinstall the fingerprint software

Ready ane. Install/uninstall the latest Windows update

If you haven't turned on auto-update, make sure y'all update your Windows arrangement to the latest version manually. If this problem occurs subsequently a contempo update, you can, instead, uninstall the update.

Note that if you have performed a fresh install of Windows from Microsoft, your fingerprint scanner may need your computer's chipset firmware to be reinstalled from your computer manufacturer's webpage for your specific computer.

i) On your keyboard, press the Windows + South key simultaneously and blazon in bank check for updates.

2) Brand sure your Windows system is up to date. But if the 'fingerprint reader not working' issue comes later on a Windows update, you lot tin click View update history.

3) Click Uninstall updates.

4) Right-click the update that caused the problem and select Uninstall.

Once uninstalled, restart your computer and endeavor logging in with your fingerprint. If this method doesn't work for you, you tin can endeavour the side by side set up beneath.

Fix ii. Remove your fingerprint reader

To make sure you have added this fingerprint reader correctly, you lot can remove information technology and configure it once again. Hither'due south how:

one) Open up Settings and go to Accounts.

ii) Get to Sign in options, and brand certain that you have a Pivot set up. If not, set your PIN at present. (Windows Hello requires a Pivot in case that Windows Hello doesn't work properly.)

3) Select Windows How-do-you-do Fingerprint and click Remove.

4) Click Get started and follow the on-screen instructions to add together your fingerprint again.

Once consummate, try rebooting your arrangement and log in with your fingerprint.

Prepare 3. Change your PIN

If resetting your Windows How-do-you-do Fingerprint is non working, there might exist something wrong with your Pivot. Y'all may demand to change your PIN, or even reset it.

1) SelectStart >Settings >Accounts>Sign-in options.

2) SelectWindows Hello Pin>Changeand and then follow the instructions. Yous volition demand to know and enter your old PIN in gild to change to a new i.

3) OR you can click Remove, and enter your Microsoft Account countersign to confirm. Then click Add to set a new PIN.

When yous have updated the Pivot, you can configure the fingerprint again to check if it's working once more.

Set 4. Update your device drivers

The main cause of a device not working is an outdated/corrupted driver. Equally the translator for your fingerprint reader and your system, the fingerprint driver is playing a vital role in making sure you can log in with fingerprint.

To update the fingerprint driver, yous can either visit the manufacturer'south official website such as Synaptics to download the latest driver, or you lot tin do it automatically with Driver Easy. It'south a tool that detects, downloads and installs any driver updates your computer needs.

Download and install Driver Easy.
Run Driver Piece of cake, so click Scan At present. Driver Like shooting fish in a barrel will then scan your calculator and notice any problem drivers.
Click Update All to automatically download and install the correct version of all the drivers that are missing or out of date on your system.
(This requires the Pro version – y'all'll be prompted to upgrade when yous click Update All. If you don't desire to pay for the Pro version, you can still download and install all the drivers you need with the free version; you just have to download them one at a time, and manually install them, the normal Windows way.)

The Pro version of Driver Easy comes with full technical support. If you need assistance, please contactDriver Easy'southward support squad atsupport@drivereasy.com.

Gear up 5. Turn off the "salvage power" mode for USB ports

Your computer would plough off your USB to save power. To prevent your PC from doing so, here'south how:

1) On your keyboard, printing the Windows logo cardinal and R at the same time. Typedevmgmt.msc and pressEnter.

2) Expand theUniversal Serial Jitney controllers branch

iii) Double-click the firstUSB Root Hub device in the listing (if you run across only one USB Root Hub device, that'southward fine)

4) Click theAbility Management tab. Uncheck theAllow the computer to plough off this device to salve ability checkbox, and clickOK.

v) Repeat steps 3-iv for each USB Root Hub device in your list of Universal Serial Bus controllers.

Once you have made changes to other USB hubs, plug your USB device back in to see if your figurer is able to recognize information technology. Endeavor logging in with your fingerprint to test the outcome.

Gear up half dozen. Make sure biometrics is enabled

If your Windows Hi Fingerprint or Windows Hello Face not working at all, you should check if Biometrics is enabled in group policy. Here's how:

i) On your keyboard, press the Windows + S key simultaneously and type in gpedit, and then press Enter to edit group policy.

2) Under Calculator Configuration, select Administrative Templates > Windows Components.

3) Select Biometrics.

iv) Double-click Let the use of Biometrics.

v) Select Enabled, and click Use > OK.

6) Make sure yous take enabled "Allow users to log on using biometrics" and "Let domain users to log on using biometrics".

seven) Restart your PC and check if yous can log on using Windows Hello Fingerprint.

Does this fix work for you? If not, don't panic, and we take a few more fixes for you to try.

Fix 7. Plow off Fast Startup

Your PC comes with a fast startup characteristic. With Fast Startup enabled, choosing to shut down your PC might await like you're completely shutting things down, only in reality, your PC is inbound a mix between a shutdown and hibernation. Turning it on might affect your Fingerprint reader, so we recommend that you turn off Fast Startup to test the upshot.

1) Go to Settings > System.

two)Select Power & Slumber > Additional Power Settings.

3) From the left pane, click Cull what Ability buttons exercise.

4) Brand sure the 'Fast Startup' feature is non on. If it's turned on, click Change settings that are unavailable > uncheck Plough on fast startup.

five) Click Salve changes.

6) Shut down your PC completely and plow it back on.

Effort logging on with your fingerprint. If the fingerprint reader is still non working, it'southward perhaps acquired by software conflict.

Ready 8. Reinstall the fingerprint software

To check if your fingerprinter software is up to date or gets corrupted, you might every bit well uninstall the software, and practice a clean reinstallation.

On your keyboard, press the Windows + R key and blazon in appwiz.cpl. So right-click the software and select Uninstall.

If your fingerprint non working persists after a clean reinstallation, you might need to use Reimage and let information technology find the exact problem for you lot.

Problem solved?

If you can't ready your fingerprint reader, you may need to check if there're decadent system files on your PC. Hither's how:

Choice 1 – Automatically (Recommended)
Employ a repair tool to cheque various areas in your estimator to decide the cause of the fingerprint reader non working. Information technology volition deal with issues related to system errors, critical system files and find the right fix for you.
Option two – Manually
System File Checker is a congenital-in tool to bank check for corrupt, damaged system files and manage to restore them if at that place're any. Nonetheless, this tool can only diagnose major system files, and won't deal with damaged DLL, Windows Registry key, etc.

Option i – Automatically (Recommended)

Reimage (commonly known as Reimage Repair) is a calculator repair software that can diagnose issues on your figurer and set up them immediately.

Reimage Windows Repair is tailored to your specific system and is working in a individual and automatic fashion. Information technology will firstly check hardware-related problems to identify problems, and and so security issues (powered by Avira Antivirus), and finally it detects programs that crash, missing organization files. Once complete, it will find a solution to your specific problem.

Reimage is a trusted repair tool and information technology will do no impairment to your PC. The all-time part is that you won't need to worry nigh losing any programs and your personal information. Read Trustpilot reviews.

i) Download and install Reimage.

two) Open Reimage and run a free scan. This might take 3~5 minutes to fully analyze your PC. Once complete, y'all will exist able to review the detailed scan report.

3) You'll see the summary of detected issues on your PC. ClickGet-go REPAIR and all the issues volition be fixed automatically. (You'll demand to buy the total version. It comes with a 60-day Money-Back Guarantee so y'all can refund anytime if Reimage doesn't set your problem).

Note: Reimage comes with 24/7 Technical Back up. If you need any assistance while using Reimage, click the question marking on the upper-right corner of the software, or use one of the following:

Chat: https://tinyurl.com/y7udnog2
Phone: 1-408-877-0051
Electronic mail: back up@reimageplus.com / forwardtosupport@reimageplus.com

Choice 2 – Manually

To bank check and restore your organisation file might take time and computer skills. You volition need to run numerous commands, wait for the process to complete, or run a risk your personal data.

Step 1. Scan decadent files with Organisation File Checker

Organization File Checker (SFC) is a Windows built-in tool to identify and repair corrupted organization files.

ane) On your keyboard, printing the Windows logo key and R at the aforementioned time to open the Run box. Blazon cmd and press Ctrl+Shift+Enter to run Command Prompt equally administrator.

Click Yes when prompted for permission to make changes to your device.

2) In the Command Prompt, type the following control and hit Enter.

sfc /scannow

3) Organisation File Check will begin to scan all system files and repair any corrupted or missing ones information technology detected. This may have 3-five minutes.

four) You may receive something like the post-obit messages afterwards the verification.

no errors
it fixed some errors
could not fix all errors
could non fix errors at all
……

No matter what message you lot receive, y'all tin try running dism.exe (Deployment Image Servicing and Direction) to further scan the health of your PC.

Step ii. Run dism.exe

1) Run Control Prompt as admin and enter the following commands.

This command line will scan the wellness of your PC:

dism.exe /online /cleanup-epitome /scanhealth

This command line volition restore the health of your PC:

dism.exe /online /cleanup-image /restorehealth

2) After the restore health procedure finishes, you may get some mistake letters.

If restore heath gave you errors, you tin always endeavour this command line. This will have upwardly to 2 hours.

dism /online /cleanup-paradigm /startcomponentcleanup

If you getError: 0x800F081F with the restore health scan, reboot your PC and run this command line.

Dism.exe /Online /Cleanup-Prototype /AnalyzeComponentStore

If the Arrangement File Check finds any files corrupted, follow the on-screen instructions to repair them, then restart your computer for the changes to accept full result.

Did the fixes above practise the trick for you lot? Experience free to drop the states a line if you have whatever questions.

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Source: https://www.drivereasy.com/knowledge/windows-fingerprint-reader-not-working/